If after installing BlackFog, it appears as though the Network blocking features do not function then please check the log file using the View > Log menu option.

When running software update from the Help menu the system returns with a message saying that the software signatures don't match.

When using macOS Mojave with BlackFog it is important to allow "Full Disk Access" to the application in order for it to correctly detect and remove malware.

If the user account has been modified by a system administrator the installer may fail to create and execute the service under you local account.

BlackFog is compatible with all Windows editions from Windows 7 SP1 or later and Windows Server 2008 R2 or later.

Recent versions of Google Chrome employ a feature called Async DNS. This feature bypasses the normal operating system mechanisms for resolving domain names and uses the browser directly.

HP Velocity is software that is used only in situations when the system is part of a thin-client implementation. This software is incompatible with BlackFog.

BlackFog requires connections to a few domains to keep its rules updated and resolve the geo location of IP addresses. In order to operate correctly it is important to allow BlackFog to communicate to the following domains.

Windows Server 2008 triggers a security warning when trying to execute BlackFog because it is using code signed with a SHA-256 Authenticode certificate.

When installing BlackFog on a damaged Windows 7 or later computer you may get error code 12029 reported from the installer. The installer checks for a viable machine before installing and so when it sees it is damaged it will halt installation.