General

Does BlackFog collect personal information about me?

The short answer is NO. BlackFog is very conscious about Privacy and we do not collect information about you. In fact, BlackFog makes you aware of what information other applications are collecting and where all your information is going (whether you have consented or not).

Password protecting the uninstallation of BlackFog Privacy

When installing BlackFog on multiple machines within a family or corporate environment it is often necessary to ensure that the product is not disabled or removed.

Prevent Trend Micro removing BlackFog executable during cleaning

If you are running Trend Micro AV Security suite you may notice that it randomly removes legitimate applications like BlackFog Privacy while it is cleaning your computer.

Error applying policy when starting BlackFog

When starting BlackFog Privacy some users have reported an error when reviewing the log file. The error states that the Policies cannot be applied due to an error.

Protection Inactive message

When the BlackFog client is running some users report the message "Protection Inactive" below the Network tile. This means that the underlying service "Privacy Service" is no longer running. There are several reasons why this can happen.

What does Terminal Services Inactive mean

BlackFog is able to operate in a number of different environments, from VDI, and Virtual Machines through to Remote Desktop Services / Terminal Services mode.

How to control notifications

BlackFog communicates with the user about possible threats through the Windows notification system. It writes detailed activity to a log file and database.

What are the limitations of the trial edition

BlackFog Privacy is available as a 30 day trial. The Trial is fully functional, with no limitations for the entire 30 days.

Working with Terminal or Remote Desktop Services

BlackFog has been designed to work with Microsoft Remote Desktop Services (aka Terminal Services). When installed within a server environment and Terminal Services enabled BlackFog is able to protect all logged in clients.

General Data Protection Regulation Statement (GDPR)

The EU General Data Protection Regulation (GDPR) is a significant piece of European legislation which will come into force on May 25, 2018. It builds on existing data protection laws, strengthening the rights that EU individuals have over their personal data, and creating a single data protection approach across Europe.

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