BlackFog Logo
  1. Home
  2. Knowledge Base
  3. General
  4. Protection Inactive message

Protection Inactive message

When the BlackFog client is running some users report the message “Protection Inactive”. This means that the underlying service “Privacy Service” is no longer running. There are several reasons why this can happen.

Protection Inactive Message

Firstly, some security applications can disable BlackFog when it is performing a privacy clean. You can minimize this impact by using the standard operating system delete instead of the DoD level wiping in the Forensics options as shown below. This will ensure there is no file overwriting taking place and therefore prevent the service from being stopped.

Protection Inactive Standard Delete

Secondly, you can change options on other security tools to whitelist BlackFog Privacy. Some good examples include Trend Micro and AVAST Anti-virus software.

Was this article helpful?

Related Articles