BlackFog Logo
  1. Home
  2. Knowledge Base
  3. General
  4. TeamViewer screen freezing

TeamViewer screen freezing

When using BlackFog with TeamViewer some users may notice that the screen may sometimes freeze. By default TeamViewer is configured to use UDP to communicate with it’s servers and the client / server machines. This can create some latency over the network. Since UDP does not have any built-in error correction, then packets may arrive out of sequence or with a delay, ultimately causing the screen to freeze. This seems to be most noticeable when performing screen shares over long distances with high latency.

To improve reliability, we recommend that TeamViewer is configured to use TCP when doing screen shares. Modify the TeamViewer settings as shown below.

On Windows: Extras > Options > Advanced > Advanced Network Settings > Use UDP (unchecked)

TeamViewer Settings Windows

On Mac: Preferences > Advanced > Network > Enable UDP (unchecked)

TeamViewer Settings Mac
Was this article helpful?

Related Articles